REFUND AND RETURNS POLICY

Thank you for choosing VVS Canteen, brought to you by revinacreative. We understand that sometimes a product may not meet your expectations, or circumstances change. This policy outlines our commitment to a fair and transparent returns and refund process, so you can shop confidently knowing that we stand behind the quality of our embroidered apparel.

1. Introduction

  • Company Name: VVS Canteen by revinacreative
  • Address: 2005 Y St, Lincoln, NE 68503, United States
  • Contact Email: [email protected]

Our goal is to ensure you’re satisfied with your purchase. If you have questions about our Refund and Returns Policy, please reach out to us at the email provided above.

2. Return Window

  • We offer a 30-day return window from the date you receive your order.
  • To qualify for a return, you must contact us within 30 days and follow the steps provided by our customer support team.
  • Items returned after 30 days may not be eligible for refund or exchange.

3. Return Conditions

  • Original Condition: Products must be unused, unwashed, and include all original packaging, tags, and accessories.
  • Proof of Purchase: We may request a valid order number, invoice, or receipt to confirm your purchase details.
  • Embroidered Apparel: Because our items are often customized, returns are evaluated on a case-by-case basis. Please understand that personalized embroidery may affect your eligibility for a full refund.
  • Inspection: Once your returned item arrives at our facility, our team will inspect it for compliance with these conditions before a refund or exchange is approved.

4. Return Shipping Costs

  • Customer Responsibility: Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
  • Damaged Items: In the event your product arrives broken or faulty, please contact us with photos and a clear description of the issue. We may provide a prepaid return label if it is determined to be a manufacturing or fulfillment error.
  • Not Satisfied?: If you’re returning a product solely because you’re unsatisfied (but the item is not damaged or defective), you will be responsible for covering the shipping fees back to us.

5. Non-Returnable Items

We strive to accommodate most returns. However, the following items are generally non-returnable:

  • Customized or Personalized Orders: Custom embroidery that includes specific names, dates, or logos may not qualify for returns unless there is a defect or error on our part.
  • Final Sale Items: Products clearly marked as “Final Sale” at the time of purchase.
  • Worn or Washed Products: Items that have been used, washed, or show signs of wear are not eligible for return or exchange.

6. Damaged or Defective Products

  1. Inspection upon Receipt: Please inspect your order as soon as it arrives. If you notice damage or a manufacturing defect, document the issue with photographs if possible.
  2. Contact Us: Send the details and pictures to [email protected]. Our customer service team will work with you to determine if you need a replacement, repair, or refund.
  3. Shipping Costs: If your product is confirmed to be damaged or defective through no fault of your own, we will provide instructions for sending it back at our expense.

7. Warranty Policy

  • Limited Warranty: Our embroidered apparel is crafted with quality in mind, but we understand unexpected issues can arise. We offer a limited warranty that covers manufacturing defects for up to 30 days from the date of delivery.
  • Eligibility: Normal wear and tear, accidental damage, or misuse are not covered under warranty.
  • Resolution: If a warranty claim is approved, we may opt to repair or replace the item at our discretion.

8. Exchange Policy

  • Like-for-Like Exchanges: If you need a different size or color of the same style, contact us within the 30-day window. We will verify availability and guide you through the exchange process.
  • Different Product Exchanges: If you wish to exchange for a different product, you will be responsible for any price difference.
  • Shipping Fees: Customers typically pay for shipping the item back to us. However, if the need for an exchange results from our error, we may cover the shipping fee.

9. Reason for Return

We encourage you to include a detailed reason when initiating a return or exchange. Whether it’s a sizing issue, dissatisfaction with color or fabric, or a defect, a clear explanation helps us continually improve our products and services.

10. Changing Your Shipping Address

  • Before Shipment: If you realize you entered the wrong shipping address, please reach out to us immediately at [email protected]. We’ll do our best to update your address if the order has not yet shipped.
  • After Shipment: If the order is already in transit, rerouting may not be possible. You may need to wait until the package is returned to us (if undeliverable) before we can arrange a re-shipment. Additional shipping fees may apply.

11. Refund Process

  • Refund Timeline: Approved refunds are processed within 5–7 business days after we receive and inspect your returned item.
  • Refund Method: Refunds are issued to the original payment method used at checkout. The time it takes for the amount to appear on your bank statement may vary depending on your financial institution.
  • Partial Refunds: In certain situations, only partial refunds may be granted. For instance, if the item is not returned in its original condition or is missing essential parts.

12. Additional Information

  • Communication: We will keep you informed via email throughout the return or refund process. If we require any further details or clarifications, we will reach out to you promptly.
  • Policy Updates: VVS Canteen by revinacreative reserves the right to update or modify this policy at any time. Any changes will be posted on our website, and the revised policy will apply to new orders placed after its effective date.

13. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please reach out to us at:

VVS Canteen by revinacreative
2005 Y St
Lincoln, NE 68503, United States
Email: [email protected]

Thank you for shopping with VVS Canteen. We appreciate your trust in our embroidered apparel and look forward to providing you with products that meet and exceed your expectations. If you require any assistance or clarification, do not hesitate to contact our dedicated support team.