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2. RETURN WINDOW

1. Standard Return Period:
   • You have 30 days from the date of delivery to initiate a return. Requests for returns beyond this timeframe may not be accommodated.
2. Original Condition:
   • Items must be returned in their original state—unworn, unwashed, free of stains or odors, and with all tags, labels, or protective packaging intact.
3. Proof of Purchase:
   • Including a copy of your confirmation email or order receipt expedites the return process.

3. ELIGIBILITY AND EXCLUSIONS

1. Embroidered or Customized Pieces:
   • Our products often feature embroidery, which adds a unique, personalized touch. Fully customized items (bearing special requests such as personalized names or designs) may not be eligible for return unless they are found to be defective or damaged upon arrival.
2. Clearance or Final Sale Items:
   • Merchandise sold as “final sale,” “clearance,” or “last chance” may not qualify for returns, exchanges, or refunds unless delivered with a defect or damage attributable to our handling or production.
3. Multiple Returns:
   • We reserve the right to limit or decline subsequent returns if a pattern of repetitive returns emerges without demonstrable defects or errors on our part.

4. HOW TO INITIATE A RETURN

1. Contact Customer Support:
   • To start a return, email us at [email protected] within 30 days of delivery. Include your order number, the reason for the return, and any relevant images if the item is damaged or defective.
2. Return Authorization (If Required):
   • After reviewing your request, our support team may issue a Return Authorization (RA) number or confirm that you are cleared to send the product back.
3. Shipping Labels and Packaging:
   • Unless otherwise specified, customers are responsible for the cost of return shipping if it is not related to an error on our part or a manufacturing defect. Please use adequate packaging to protect the item. We recommend tracking or insurance for higher-value items.

5. REFUND PROCESSING & TIMELINE

1. Inspection Period:
   • Once your returned merchandise arrives, we inspect it to confirm eligibility. This process typically takes 1–3 business days from the time we receive your package.
2. Refund Approval:
   • Approved refunds are processed to the original payment method within 2–5 business days after inspection. Your bank or payment provider may need additional time to finalize the transaction.
3. Partial or Denied Refunds:
   • If an item arrives in less-than-original condition (e.g., with visible wear, missing tags, or strong odors), we may grant a partial refund or deny the return entirely. We will notify you via email regarding the outcome.

6. DAMAGED OR LOST ITEMS

1. Items Damaged Upon Arrival:
   • If the shipped goods arrive visibly damaged or defective, please contact us immediately at [email protected] with photos of the packaging and product. Providing detailed images helps us arrange a prompt replacement, exchange, or refund as necessary.
2. Lost Shipments:
   • If tracking information indicates your package was delivered but you cannot locate it, first check with household members, neighbors, or building management. If still missing, contact us for help initiating a carrier investigation.
3. Timely Reporting:
   • We encourage reporting damaged or lost items within 7 days of the indicated delivery date. Delays in reporting may limit our ability to resolve the issue effectively.

7. EXCHANGES

1. Size or Color Exchanges:
   • If you wish to swap an item for a different size or color, contact us within the 30-day window. We will confirm product availability and guide you through the exchange process.
2. Defective Exchanges:
   • When an item is defective or incorrect (e.g., wrong product shipped), we cover return and replacement shipping costs once we verify the issue.
3. Timeframes:
   • We aim to process exchanges as fast as possible, typically following the same inspection procedures as returns. If we cannot fulfill your desired replacement (e.g., out-of-stock), we may offer a refund or store credit at your preference.

8. COSTS & RESPONSIBILITIES

1. Customer Responsibility:
   • Unless caused by a mistake on our end (such as sending the wrong item or a product defect), the customer is generally responsible for the cost of return shipping. This includes secure packaging and any associated carrier fees.
2. Handling Fees:
   • In rare instances, additional handling fees might apply if the returned merchandise needs special processing or if the customer requests expedited services. We will communicate any potential costs in advance.

9. FURTHER GUIDANCE

1. Refund Status Updates:
   • Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund. If approved, you can expect the credit to post to your original payment method within 2–5 business days.
2. Repeated Returns or Fraudulent Activity:
   • revinacreative, powered by Revinacreative LLC, reserves the right to refuse service or future orders if we identify fraudulent behavior or consistent returns that indicate misuse of our policy.

10. LIMITATIONS AND SPECIAL CONSIDERATIONS

1. Bulk Orders or Custom Embroidery:
   • Orders involving significant quantities or specially requested embroidery may have unique eligibility requirements. We will discuss these details before confirming your purchase.
2. Overdue Inquiries:
   • If you wait longer than 30 days after receiving your purchase to request a return or refund, we may not be able to fulfill your request.
3. Additional Rights:
   • While this policy outlines standard procedures, local regulations may grant you additional consumer protections. Where applicable laws differ from these terms, we will strive to comply with those regulations.