Cancellation Policy
At VVS Canteen, powered by revinacreative, we strive to make the shopping process as smooth and transparent as possible. We understand that plans can change, so we’ve developed this Cancellation Policy to clarify how and when you can cancel an order. Our embroidered shirts and related apparel often involve customization, so we encourage you to review the following details carefully before placing your order.
1. Eligibility for Cancellation
1.1 Timely Requests: Orders can be canceled if production or fulfillment has not started. We process most orders within a short timeframe, so please reach out to us as soon as possible if you need to cancel.
1.2 Confirmation Required: Cancellation requests must be confirmed by our customer support team. Simply sending an email does not guarantee cancellation; you will receive a follow-up email confirming whether your request was successful.
2. How to Request a Cancellation
2.1 Contact Information: To request a cancellation, email our support team at [email protected]. Please include:
- Your full name and order number
- The reason for cancellation
- Any additional details that might help us process your request efficiently
2.2 Response Time: We aim to respond to cancellation inquiries promptly during our regular business hours. Please note that delays might occur during peak seasons or holidays.
3. Custom & Embroidered Orders
3.1 Personalized Items: Embroidered shirts or customized merchandise may enter production quickly. If your order has already been personalized, partial or full cancellations might not be possible.
3.2 Production Stage: Once the embroidery process begins, we invest time and materials, making cancellation unfeasible. If we have not yet started production, we will happily cancel and provide a refund according to this policy.
4. Refund Process for Canceled Orders
4.1 Refund Method: Once a cancellation is confirmed, we will issue a refund to the original payment method.
4.2 Processing Time: Refunds typically take 5–7 business days to appear on your statement, depending on your financial institution.
4.3 Partial Refunds: If production has partially begun or materials have been purchased specifically for your order, we may only provide a partial refund. We will communicate any deductions clearly before processing the cancellation.
5. Orders in Transit
5.1 Shipped Orders: If your order has already shipped, we cannot cancel it. You may refer to our Returns & Refunds Policy for guidance on returning eligible items.
5.2 Refusal of Delivery: Refusing delivery of a shipped package does not automatically result in cancellation or a refund. Please contact us first if you need to return an order that’s already en route.
6. Communication & Customer Support
6.1 Prompt Updates: We will inform you via email if any part of your order is no longer available or if we cannot fulfill it for reasons beyond our control. In such cases, we will issue a full refund or suggest suitable alternatives.
6.2 Multiple Cancellations: Frequent cancellations may result in account review. Our aim is to maintain a fair shopping environment for all customers.
7. Policy Updates
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of those changes.
8. Contact Us
For any inquiries or additional information about our Cancellation Policy, please reach out:
VVS Canteen by revinacreative
2005 Y St, Lincoln, NE 68503
United States
Email: [email protected]
Thank you for choosing VVS Canteen. We appreciate your business and aim to deliver high-quality embroidered shirts that meet or exceed your expectations. If you have any questions about canceling an order or need further assistance, our customer support team is here to help.