SHIPPING POLICY

Thank you for choosing VVS Canteen, proudly presented by revinacreative. We value your trust and strive to provide the best possible experience from the moment you place your order to the time your embroidered apparel arrives at your doorstep. This Shipping Policy outlines our processes, timelines, and procedures to ensure you have all the information you need before making a purchase.

1. Order Processing Times

  • Processing Period: We typically process orders within 2 to 4 business days, Monday through Friday, from 9:00 AM to 5:00 PM Pacific Time (PT).
  • Business Days: Processing does not occur on weekends (Saturdays and Sundays) or major U.S. holidays.
  • Embroidered Apparel: Please note that some items may require additional time for custom embroidery, but we will inform you if any delays are expected.

2. Shipping Times

  • Shipping Window: Once your order has completed processing, items usually ship within 7 to 15 business days, Monday through Friday, from 9:00 AM to 5:00 PM Pacific Time (PT).
  • Potential Delays: While we aim to meet stated shipping windows, factors such as weather conditions, carrier delays, or high-volume periods (e.g., holidays) may affect your delivery date.

3. Shipping Fees

  • Free Shipping: We offer free shipping on all orders over $199.
  • Flat Rate: For orders totaling under $199, a $7.99 shipping fee will be applied at checkout.
  • Handling Charges: We currently do not apply any additional handling fees beyond the stated shipping charges.

4. Shipping Methods & Carriers

To provide reliable and efficient service, we partner with the following carriers:

  • FedEx
  • UPS
  • USPS

We select the best carrier for your order based on factors such as size, weight, and destination. At this time, we only ship to addresses within the United States.

5. Tracking Your Order

  • Order Confirmation: Once your purchase is complete, you will receive an order confirmation email.
  • Shipment Notification: A separate notification with tracking details will be sent once your order ships. You can use the provided link or tracking number to monitor your shipment’s progress directly through the carrier’s website.
  • Contact Us: If you have any questions or concerns about tracking, feel free to email us at [email protected].

6. Shipping Areas & Restrictions

  • U.S. Only: We currently only deliver within the continental United States, Alaska, and Hawaii.
  • No International Shipping: We do not offer international shipping at this time.
  • Undeliverable Addresses: We reserve the right to cancel orders going to addresses deemed undeliverable by our carriers (e.g., incorrect street addresses). We will reach out to you if we encounter any issues with your shipping address.

7. Applicable Taxes

  • Tax Rate: A 5% sales tax will be applied to all orders during checkout, where applicable by law.

8. Delivery Issues

  • Failed Delivery Attempts: If a carrier is unable to deliver after multiple attempts, the order may be returned to us. In such cases, additional shipping fees may apply to re-ship your order.
  • Delayed or Missing Deliveries: If your shipment is delayed or goes missing, please contact the carrier directly using your tracking information. You can also reach out to us at [email protected] so we can assist in locating your package.

9. Damaged or Lost Items

  • Damaged Packages: If you receive a damaged package, document the damage with photos if possible and contact us immediately at [email protected]. We will work with the carrier to resolve the situation.
  • Lost Items: If your package is marked as delivered but cannot be located, please check with neighbors, building security, or your local carrier office. If you still cannot locate your package, contact us for further assistance.

10. Returns & Exchanges

  • Eligibility: If you receive an incorrect or defective item, you may be eligible for a return or exchange. Please note that since our products are often customized with embroidery, not all orders qualify.
  • Return Authorization: Contact us at [email protected] within 7 days of receipt to initiate a return or exchange. We will provide instructions on how to proceed.
  • Condition of Returned Items: Items must be in their original condition, unworn and unwashed, with all tags intact.
  • Refund Processing: Approved returns will be processed within 5-7 business days after we receive the returned merchandise.
  • Shipping Costs: Return shipping fees are typically the customer’s responsibility unless the return is a result of our error.

11. Shipping Insurance

  • Insurance Coverage: Basic insurance coverage is included based on the carriers’ standard policies. Additional shipping insurance may be purchased upon request. If you wish to add extra coverage, please email us at [email protected] before completing your order.

12. Contact Information

Should you have any questions regarding our Shipping Policy or need further assistance, please do not hesitate to reach out:

VVS Canteen by revinacreative
2005 Y St, Lincoln, NE 68503, United States
Email: [email protected]

Thank You for Shopping with VVS Canteen
We appreciate your business and look forward to providing you with high-quality embroidered apparel that reflects your style and vision. If you have any concerns throughout the shipping process, please let us know—we’re here to help make your experience seamless and satisfactory.