FREQUENTLY ASKED QUESTIONS (FAQ)
Below, you’ll find answers to the most common questions about shopping at VVS Canteen, operated by revinacreative. We hope these FAQs provide clarity and help make your experience smooth from start to finish.
1. What types of products do you sell?
We specialize in embroidered apparel, including shirts, hats, and other items designed to showcase top-quality stitching. Each piece is carefully crafted to ensure style, durability, and comfort.
2. How do I place an order?
Simply browse our online store, add your selected embroidered items to the cart, and head to the checkout page. You’ll have a chance to review your order details, input shipping information, and confirm payment before completing your purchase.
3. Which payment methods do you accept?
We currently accept PayPal and Stripe. This means you can use major credit or debit cards through Stripe, or pay via your PayPal account for added convenience and security.
4. What is your shipping policy?
- Processing Time: We generally need a few days to prepare and embroider your items before shipping.
- Shipping Duration: Delivery typically takes 7–15 business days, although exact timing varies by location and carrier.
- Carriers: We partner with reputable carriers to ensure reliable delivery.
- Tracking Information: Once your order ships, you’ll receive a tracking number to monitor its journey.
5. Can I cancel my order after placing it?
Yes, you can request a cancellation if production has not started. Contact us immediately at [email protected] with your order details. If embroidery or fulfillment has begun, we may not be able to cancel. Visit our Cancellation Policy for more information.
6. What is your return and refund policy?
- Return Window: We offer a 30-day period from the date of delivery to initiate returns for eligible items.
- Condition: Products must be unworn, unwashed, and in the original packaging.
- Refund Timeframe: Approved refunds are typically processed within 5–7 business days.
- Exceptions: Customized or personalized embroidery might not qualify for returns unless there is a verified defect.
For more details, see our Refund & Returns Policy.
7. Do you offer custom embroidery services?
Yes! Many of our products can be customized with specific text, logos, or designs. If you have a special request, send an email to [email protected]. We’ll do our best to accommodate your vision and provide a quote for any additional charges.
8. Are your products covered by a warranty?
We stand by the quality of our craftsmanship and offer a limited warranty for manufacturing defects. If you discover a defect within a reasonable timeframe, reach out to us at [email protected]. We’ll assess the issue and determine if a replacement, repair, or refund is appropriate.
9. How do I track my order?
Once your package leaves our facility, you’ll receive an email with a tracking link. Follow the link to see real-time updates from the shipping carrier. If you have any trouble accessing your tracking information, let us know.
10. Do you ship internationally?
Currently, our shipping options are limited to certain regions—please review our Shipping Policy to see if your location is included. If you reside outside our service area, check back in the future as we continue to explore broader shipping options.
11. What if my item arrives damaged or lost in transit?
- Damaged Items: If your package is damaged upon arrival, take photos of the condition and email them to us. We’ll work with the carrier to resolve the issue and may replace or refund your purchase.
- Lost Shipments: If tracking shows your order as delivered but you can’t locate it, verify with neighbors or your local post office first. If it remains missing, contact us for further assistance.
12. How can I contact you for additional help?
We’re here to help with any questions, concerns, or special requests you may have. Feel free to reach out to us at:
Our customer service team aims to reply as quickly as possible during business hours.